THE SERVICE
Surveys
Doing best what matters most!
So, how much do you really know about your students’ expectations from the food services you make available? How do you best focus your efforts to gain the greatest rewards in consumer satisfaction?
Success is driven by being geared up to ‘do best what matters most’ to your consumers. This means not only determining how satisfied they are with key elements of the services you provide, but also measuring their satisfaction (or lack of it!) against the relative importance they place upon those areas.
“Schools with successful food services give their consumers what they know they want.”
Free of charge surveys
This “consumer satisfaction analysis”, using proven satisfaction gap analysis techniques will result in the simple identification of ‘priorities for improvement’ which focus on areas that are important to your students. Quick fixes can then be implemented straightaway and more challenging issues can be remedied through longer term planning in both cases acting upon the research will be reflected in your bottom line performance.
When you engage EATdot to help manage your food services we research your student and staff and find out what students and staff really want from the services they receive… and the survey is entirely free of charge.
Put simply, Schools with successful food services give their consumers what they know they want - not what they think they want.
